Last Updated: 10.15.2025

Welcome to CallRedi, a brand owned and operated by Agents Invest LLC (“Company,” “we,” “our,” or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website callredi.com, and our AI-powered voice and messaging services (collectively, the “Service”).

We take your privacy seriously and are committed to handling personal information transparently and securely.

1. Information We Collect

We collect three categories of data: Account Data, Usage Data, and Communications Data.

1.1 Account Data

Information you provide when creating or managing an account:

Name, company name, and contact information (email, phone number)

Billing and payment information

Login credentials

1.2 Usage Data

Automatically collected technical data when you use the Service:

IP address, browser type, device identifiers

Log files, cookies, analytics data

Activity timestamps and feature usage metrics

1.3 Communications Data (Voice and SMS)

When you or your users place or receive calls or messages through Callredi:

Call metadata (time, duration, to/from numbers)

Message content (SMS/MMS text)

Voice recordings and AI transcripts (if enabled)

Opt-in and opt-out records

Error logs and delivery reports

Important:
Voice and message routing are powered by Twilio Inc., our communications provider.
Twilio may process limited message and call data to deliver communications in compliance with applicable telecom laws.
All such processing follows Twilio’s Data Protection Addendum and Acceptable Use Policy.

2. How We Use Information

We use the information we collect to deliver, secure, and improve the Callredi Service, including routing calls and messages through Twilio, providing AI voice and chat functionality, authenticating users, processing payments, and offering customer support. We also analyze anonymized usage patterns to enhance performance, accuracy, and reliability; communicate service updates or promotional offers where legally permitted or consented; comply with applicable telecom, privacy, and consumer-protection laws (including TCPA and A2P 10DLC carrier requirements); detect and prevent fraud or abuse; and meet our contractual and billing obligations. We never sell or rent personal data, and all message and voice processing occurs under strict data-protection agreements with our service providers.

3. Cookies and Tracking

We use essential, analytics, and functional cookies to:

Maintain session security

Measure website traffic (e.g., Google Analytics)

Personalize user experience

You can adjust cookie settings in your browser or opt out of analytics tracking via our Cookie Notice.

4. Data Sharing and Disclosure

We do not sell data.
We may share data only with the following trusted third parties:

4.1 Service Providers

Vetted sub-processors who help us operate the Service:

Twilio Inc. – telephony, SMS, and call routing

Stripe Inc. – billing and payments

Google Cloud / AWS – hosting, storage, and AI infrastructure

Intercom or HubSpot – customer communication tools

Each provider is contractually bound by a Data Processing Agreement (DPA) with confidentiality and security obligations.

4.2 Legal and Regulatory Disclosures

We may disclose data if required by law, regulation, or valid legal process (e.g., subpoena, court order).

4.3 Business Transfers

If Callredi undergoes a merger, acquisition, or sale of assets, your information may transfer as part of that transaction. You will be notified before material changes occur.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Retention

Account and billing data are retained for as long as your account is active and for up to 24 months after termination (for tax and audit purposes).

Call and message metadata are retained for 12 months, unless you request deletion sooner.

Voice recordings and transcripts (if enabled) can be deleted at any time via written request.

We retain consent logs (opt-ins/opt-outs) as required by TCPA and carrier regulations.

6. Security

We implement industry-standard safeguards, including:

Encryption in transit (TLS 1.2+) and at rest (AES-256)

Role-based access controls

Secure hosting in SOC 2 / ISO-27001 certified data centers

Multi-factor authentication for admin access

Regular penetration testing and incident response procedures

If a data breach occurs that affects your information, we will notify you and authorities as required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

RegionRights AvailableEU / EEA (GDPR)Access, correction, deletion, restriction, portability, objection, lodge a complaint with a Data Protection AuthorityCalifornia (CCPA / CPRA)Access, deletion, correction, opt-out of “sale/share,” non-discriminationOther jurisdictionsSimilar rights under local privacy laws

You can exercise rights by contacting [email protected].
We will respond within 30 days (45 for CCPA requests).

8. International Data Transfers

We may process and store data in the United States and other jurisdictions where our providers operate.
Whenever data is transferred outside the EEA or UK, we use approved Standard Contractual Clauses (SCCs) or other lawful mechanisms.

9. Children’s Privacy

Our Service is not intended for, and we do not knowingly collect data from, children under 18 years old.
If you believe we have collected such information, contact us to delete it promptly.

10. Voice and SMS Compliance

To comply with Twilio, TCPA, and CTIA regulations:

We process only messages sent with express consent.

All messages must include opt-out instructions (e.g., “Reply STOP to unsubscribe”).

We automatically record and enforce opt-outs across all accounts.

Message delivery may depend on carrier network availability.

Neither Callredi nor Twilio supports emergency calling (911, 112, etc.) through the Service.

11. Data Processing Addendum (DPA)

For customers who require a signed DPA for compliance or enterprise onboarding,
Callredi provides a pre-signed Data Processing Addendum that includes:

GDPR Article 28 clauses

Standard Contractual Clauses (2021 / EU)

California CCPA/CPRA Addendum

To request a DPA, email [email protected].

12. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or laws.
We will post the revised version with an updated “Last Updated” date.
Continued use of the Service after updates constitutes acceptance of the new policy.

13. Contact Information

For any privacy, data, or compliance inquiries:
1037 NE 65th St, Seattle, WA 98115
📧 [email protected]