Last Updated: 10.20.2025
Welcome to CallRedi, a brand owned and operated by Agents Invest LLC, an Arizona limited-liability company (“Agents Invest,” “CallRedi,” “Company,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of the CallRedi website (callredi.com), AI call-handling and messaging software, APIs, integrations, and related tools (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms and all applicable laws. If you do not agree, do not use the Service.
1. Acceptance of Terms
By accessing or using the Service, you acknowledge that you have read, understood, and agree to these Terms, our Privacy Policy, and any referenced policies. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.
2. Service Overview
CallRedi provides AI-powered call-answering, messaging, and automation services for businesses, using Twilio Inc. as the underlying communications provider.
Your use of the Service is also governed by Twilio’s Acceptable Use Policy, Messaging Policy, and all applicable carrier and telecommunications regulations.
3. Eligibility
You must be at least 18 years of age and legally able to enter binding contracts on behalf of yourself or your organization.
4. Accounts and Security
You must create and maintain an accurate account. You are responsible for all activity under your credentials and must notify CallRedi immediately of any unauthorized access or security breach.
5. Acceptable Use and Messaging Compliance
You agree to comply with all laws and carrier rules, including the TCPA, CAN-SPAM Act, and CTIA Messaging Principles. You must not use the Service for unlawful, deceptive, or abusive purposes.
Sections 5.1 through 5.9 and Appendix A — Messaging and Consent Policy (below) set forth detailed requirements for consent, opt-out handling, prohibited content, identification, and enforcement. They form an integral part of these Terms.
5.1 Lawful and Responsible Use
You agree not to use the Service for:
Unlawful, fraudulent, abusive, or deceptive purposes.
Sending unsolicited or non-consensual messages (spam).
Transmitting prohibited content (see Section 5.4).
Using misleading caller IDs or attempting to disguise message origin.
Interfering with the Service or Twilio’s network integrity.
5.2 Consent (Opt-In)
You must obtain express, verifiable consent from each recipient before sending any message.
You agree to:
Collect and retain proof of consent (timestamp, method, source) for at least 24 months.
Present clear disclosures at the point of opt-in:
The sender identity (your business or client).
The purpose and expected frequency of messages.
Standard “Message and data rates may apply” disclaimer.
Instructions for opt-out (“Reply STOP to unsubscribe”).
Implement double opt-in when sending promotional or marketing content.
5.3 Opt-Out (STOP / HELP Handling)
Recipients must be able to opt out at any time.
You agree to:
Support universal keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
Immediately send a confirmation:
“You have successfully unsubscribed. You will no longer receive messages.”
Honor all opt-outs instantly and no later than 24 hours.
Support HELP keyword replies, returning a response such as:
“Callredi Support: For assistance, contact [email protected] or call (206) 590-6351.”
5.4 Prohibited Content
Messages must not contain or promote:
Illegal substances or services (including cannabis/CBD).
Hate speech, harassment, or threats.
Fraudulent, deceptive, or misleading offers.
Gambling, payday loans, or debt-collection solicitations.
Sexually explicit or adult content.
Firearms, explosives, or weapons.
Unlicensed financial, crypto, or investment schemes.
Sensitive personal, medical, or financial data.
Political or electioneering content unless fully compliant with applicable regulations.
5.5 Message Identification
Each message must clearly identify the sender:
“Callredi: Your appointment is confirmed for 3 PM Tuesday. Reply STOP to unsubscribe.”
5.6 Message Frequency Disclosure
At opt-in, you must specify approximate frequency (e.g., “up to 4 msgs/month”) and purpose.
5.7 Proof & Audit
You must maintain opt-in/opt-out documentation for 12 months after last contact and provide proof upon request.
Failure to cooperate with compliance audits may result in immediate suspension.
5.8 Monitoring and Enforcement
Callredi monitors message traffic for spam rates, opt-out ratios, and policy violations.
If excessive complaints or violations occur, Callredi may:
Suspend messaging capabilities,
Require remediation, or
Terminate your account.
5.9 Carrier and Twilio Enforcement
You acknowledge that carriers and Twilio may block, throttle, or filter messages that violate policy.
Callredi is not liable for undelivered or delayed messages resulting from such enforcement.
Carrier Delivery Disclaimer: Message delivery and timing depend on carrier networks. Carriers and Twilio are not liable for delayed, failed, or undelivered messages.
TOS:
{Callredi}
Transactional Messaging and Marketing
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to (206) 590-6351.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy: https://callredi.com/privacy-policy-1
6. Fees, Billing, and Setup
Recurring Billing — Subscriptions are billed monthly in advance and renew automatically until canceled.
Setup & Training Fee — Each AI Employee includes a one-time setup and training fee equal to the first month’s subscription rate, charged at sign-up. This covers configuration, AI training, and testing.
Authorization — By submitting payment information, you authorize Agents Invest LLC d/b/a CallRedi to charge your payment method for all recurring and one-time fees.
Price Changes — We may modify pricing with 30 days’ notice via email or in-app notification.
Cancellation — You may cancel anytime; service remains active through the end of the current billing cycle.
7. Refund Policy — All Sales Final
All payments are final and non-refundable. Because configuration and AI training begin immediately, CallRedi does not offer refunds or credits for partial use, early cancellation, dissatisfaction, or unused time. By completing a purchase, you acknowledge and agree that all setup and subscription fees are non-refundable.
8. Chargebacks, Disputes, and Fraudulent Claims
Good-Faith Resolution — You agree not to initiate chargebacks or payment disputes without first emailing [email protected] and allowing 10 days for resolution.
Acceptance Window — If you fail to dispute a charge in writing within 10 days of the charge date, it is deemed valid and accepted.
Fraudulent or Unauthorized Claims — Filing a false or bad-faith chargeback constitutes breach of this Agreement. Agents Invest LLC may suspend services, refer the account to collections, and recover fees, damages, and attorneys’ fees.
Acknowledgment — You affirm all transactions are authorized by you or your organization. Our obligations are fulfilled upon initiating setup or delivering the billed Service.
9. Data Privacy and Security
We process call and message data solely to provide and improve the Service. Recordings and transcripts are stored securely. You must not transmit sensitive personal data through the Service. See our Privacy Policy.
10. Third-Party Services
Your use of integrated third-party tools (Twilio, CRMs, calendars, etc.) is subject to their terms. CallRedi is not responsible for third-party outages or data loss.
11. Customer Content
You retain ownership of your Customer Content. You grant CallRedi a limited license to host, process, and transmit it as needed to operate the Service.
12. Suspension or Termination
We may suspend or terminate Service without notice if you: (a) violate these Terms or carrier policy; (b) generate excessive spam or complaints; (c) fail to provide consent documentation; or (d) engage in fraudulent or unlawful activity. Outstanding balances remain due.
13. Disclaimers
The Service is provided “AS IS” and “AS AVAILABLE.” We make no warranties of any kind regarding performance or fitness for a particular purpose.
Emergency Calling Disclaimer — CallRedi does not support emergency calling (e.g., 911 or 112). You must maintain an alternative means to contact emergency services. Agents Invest LLC and Twilio are not liable for failure to route emergency calls.
14. Limitation of Liability
To the maximum extent permitted by law:
CallRedi’s total liability for any claim shall not exceed the fees you paid in the 30 days preceding the event.
We shall not be liable for indirect, consequential, special, or punitive damages, including lost revenue, profits, or data.
You are solely responsible for telecommunications law compliance (TCPA, CAN-SPAM, GDPR, CTIA, Twilio rules).
15. Indemnification
You agree to indemnify and hold harmless Agents Invest LLC d/b/a CallRedi, its officers, employees, affiliates, and Twilio Inc. from any claims, fines, penalties, or expenses arising from (a) your use or misuse of the Service, (b) non-compliant calls or messages, or (c) violation of law or carrier policy.
16. Modifications
We may revise these Terms or related policies at any time with notice. Continued use after notice constitutes acceptance.
17. Governing Law and Jurisdiction
These Terms and any dispute arising out of them are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.
Exclusive venue and jurisdiction shall lie in the state and federal courts located in Maricopa County, Arizona. You consent to personal jurisdiction and waive any objection to venue or forum.
18. Dispute Resolution and Waivers
Before filing suit, both parties will attempt informal resolution in good faith. All claims must be brought individually — class or representative actions are waived. To the extent permitted by law, both parties waive the right to a jury trial.
19. Miscellaneous
If any provision is unenforceable, the remainder remains effective. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. These Terms, any order forms, and our Privacy Policy constitute the entire agreement between you and Agents Invest LLC d/b/a CallRedi.
20. Contact
Agents Invest LLC d/b/a CallRedi
Maricopa County, Arizona
This Messaging and Consent Policy (“Policy”) forms an integral part of the Callredi Terms and Conditions and governs all SMS, MMS, and voice communications sent or received through Callredi’s platform.
It ensures compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA Messaging Principles, and Twilio’s Messaging Policy.
1. Overview
Callredi provides customers with the ability to send and receive SMS and voice messages via the Twilio network.
All customers using messaging or calling features must adhere to this Policy to maintain carrier compliance and protect message deliverability.
Failure to comply with this Policy may result in message blocking, account suspension, or termination.
2. Consent Requirements (Opt-In)
2.1 Prior Consent Is Mandatory
All recipients must give express consent before receiving any message.
You are responsible for collecting, documenting, and maintaining proof of consent.
2.2 Acceptable Opt-In Methods
Consent may be obtained through:
A web form or landing page where users check a consent box before submission.
A text-to-join flow (e.g., texting “JOIN” or “YES” to a designated number).
Verbal consent recorded during a phone call, if properly logged and stored.
Paper or digital contracts (e.g., lease agreements) that include clear consent language.
Each opt-in mechanism must clearly state:
The identity of your business (e.g., “You agree to receive messages from Callredi or its clients”).
The expected message type (e.g., appointment reminders, leasing updates, maintenance alerts).
The message frequency and that standard message/data rates may apply.
Instructions for opting out (“Reply STOP to unsubscribe”).
2.3 Double Opt-In (Recommended)
For marketing campaigns or sensitive communications, Callredi encourages use of double opt-in — confirming consent via a follow-up text message before further communication.
3. Opt-Out Requirements
Recipients must be able to opt out at any time.
3.1 Universal Opt-Out Keywords
Callredi automatically recognizes and enforces the following keywords (case-insensitive):
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT — immediately halts all messaging to that number.
A confirmation message will be sent:
“You have successfully unsubscribed. You will no longer receive messages from this number.”
3.2 Resubscription
Users who have opted out may resubscribe by sending START, UNSTOP, or YES.
A confirmation message will follow:
“You have been re-subscribed and will begin receiving messages again.”
3.3 Timely Compliance
All opt-out requests must be honored immediately and at latest within 24 hours.
4. Message Content Rules
4.1 Permitted Content
Transactional alerts (e.g., appointment confirmations, payment reminders).
Customer support or service updates.
Property-related notifications (e.g., leasing inquiries, maintenance scheduling).
Information explicitly requested by the recipient.
4.2 Prohibited Content
Messages may not include or promote:
Illegal substances or services (including cannabis, CBD, or drug paraphernalia).
Hate speech, harassment, or violence.
Fraudulent, deceptive, or misleading marketing.
Gambling, payday loans, or debt collection offers.
Sexually explicit or adult content.
Firearms, ammunition, or explosives.
Crypto or investment schemes not compliant with SEC rules.
Sensitive data such as medical or financial account information.
Twilio or carriers may block traffic that violates these prohibitions.
5. Message Identification
Each message must clearly identify the sender:
Example: “Callredi: Your appointment is scheduled for 2 PM on Tuesday. Reply STOP to opt out.”
This ensures transparency and legal compliance with CTIA and carrier policies.
6. Message Frequency and Disclosure
At the time of opt-in, you must disclose:
Expected frequency (e.g., “up to 4 messages per month”).
Purpose (e.g., “appointment reminders,” “property updates”).
Standard message/data rate disclaimer.
You agree not to send excessive, irrelevant, or repetitive messages.
7. Data Privacy and Retention
Callredi securely stores message logs, opt-in records, and opt-out confirmations.
You retain ownership of recipient data; however, you grant Callredi rights to process it to deliver the Service.
Callredi complies with GDPR, CCPA, and applicable data protection laws.
Callredi does not sell, rent, or share end-user data with third parties without consent.
8. Use of Shared or Dedicated Numbers
Customers may use dedicated phone numbers or toll-free numbers assigned by Callredi.
Shared numbers may only be used for compliant traffic approved by Callredi.
Numbers may not be transferred, resold, or reused for other brands without authorization.
9. Enforcement and Suspension
Callredi actively monitors message traffic for spam, delivery rates, and opt-out ratios.
If your messaging activity generates:
Spam complaints,
High opt-out rates, or
Carrier violations,
Callredi may issue warnings, temporarily suspend messaging, or permanently terminate your account.
Serious or repeated violations may also be reported to Twilio or mobile carriers as required.
10. Auditing and Documentation
You agree to maintain accurate opt-in and opt-out records for at least 12 months.
Callredi reserves the right to request documentation demonstrating compliance in the event of an audit or carrier inquiry.
11. Compliance Contacts
Questions regarding this Messaging and Consent Policy or compliance concerns may be directed to:
Compliance Officer
Email: [email protected]